VOONIX
Terms of Service
Last updated: March 2025
1. Terms
By accessing the website at https://voonix.net, you are agreeing to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
Using or accessing this site signifies your agreement to these Terms. If you disagree, you may not use this site.
2. Use Licence
a. Permission is granted to temporarily download one copy of the materials (information or software) on Voonix’s website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on Voonix’s website;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or “mirror” the materials on any other server.
b. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Voonix at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
a. The materials on Voonix’s website are provided on an ‘as is’ basis. Voonix makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
b. Further, Voonix does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Voonix or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Voonix’s website, even if Voonix or a Voonix authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of Materials
The materials appearing on Voonix’s website could include technical, typographical, or photographic errors. Voonix does not warrant that any of the materials on its website are accurate, complete, or current. Voonix may make changes to the materials contained on its website at any time without notice. However, Voonix does not make any commitment to update the materials.
6. Links
Voonix does not review all websites linked to its platform and bears no responsibility for the content found on those sites. The inclusion of any link does not imply endorsement by Voonix of the site. Use of any such linked website is at the user’s own risk.
7. Modifications
Voonix may revise these Terms of Service for its website at any time without notice. Continued use of this website constitutes your agreement to the current version of these Terms of Service.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Denmark. The parties irrevocably submit to the exclusive jurisdiction of the courts of Copenhagen, Denmark.
9. Data Protection and GDPR Compliance
Voonix processes personal data in accordance with the General Data Protection Regulation (GDPR). We are committed to protecting the privacy of our users and clients. All personal data collected through the platform is processed fairly, lawfully, and transparently.
You retain full ownership of all personal and performance data you input or collect via our services. Voonix will only process such data to provide the services agreed upon and will not share it with third parties except as required by law or with your explicit consent.
You may request access, correction, or deletion of your personal data at any time by contacting us at: support@voonix.net.
A Data Processing Agreement (DPA) is provided as a standard part of the onboarding process for all paid subscribers. By activating a paid subscription, the Client agrees to the terms of the DPA. A copy is available upon request at support@voonix.net. Please refer to our separate Privacy Policy for further information.
10. Acceptable Use Policy
Clients may not use the Voonix platform in any way that:
- Violates any applicable laws or regulations;
- Infringes on any third-party rights;
- Uses automated systems (bots, scripts, crawlers) to extract or misuse data;
- Attempts to breach, disable, or compromise the platform’s security.
We reserve the right to suspend or terminate access without prior notice if such misuse is detected.
11. Ownership of Client Data
All data uploaded, generated, or collected by the Client within the Voonix platform remains the sole property of the Client. Voonix will not use, analyse, or repurpose this data for any purpose other than to provide the contracted services.
12. User Accounts and Access
Access to the platform is limited to authorised individuals named by the Client. Each user must use their own credentials. Sharing login details among multiple individuals without explicit permission from Voonix is strictly prohibited and may result in account suspension.
By default, a dedicated Voonix Support user is included upon account creation to assist with onboarding and ongoing technical support. The Client can control user access and may deactivate this support user at any time via the platform’s user management settings.
13. Subscription Renewal and Termination (Paid Plans)
Paid subscriptions will automatically renew at the end of each billing period unless the Client cancels in writing before the end of the current billing period. There is no minimum notice period, as long as cancellation is received before the billing period ends. Termination notices must be submitted in writing or via the Billing module in Voonix.
Failure to pay within the agreed payment terms may result in suspension or termination of services. Any unpaid fees will continue to accrue interest as stipulated under applicable Danish law.
14. Cookies and Tracking
Our website uses cookies to improve user experience and analyse site traffic. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.
15. Language and Legal Version
These Terms are provided in English. In the event of discrepancies between translated versions and the English version, the English version shall prevail.
16. Service Level Agreement (SLA)
Voonix targets 99.5% monthly platform availability, excluding scheduled maintenance windows. Scheduled maintenance will be communicated to Clients in advance where practicable. Further details and any specific uptime commitments are set out in the applicable Service Level Agreement, which forms part of your subscription agreement. Please contact your account manager for details.
17. Free Trial and Subscription Price
Your trial always runs for 30 days. When your trial ends, you will be automatically charged according to the right plan based on the number of advertisers you have added. Current pricing is available at:
18. Intellectual Property and Platform Ownership
All intellectual property rights in and to the Voonix platform, including but not limited to its software, source code, algorithms, design, trademarks, logos, trade names, and documentation, are and shall remain the exclusive property of Voonix and its licensors. Nothing in these Terms transfers any ownership interest in Voonix’s intellectual property to the Client.
The Client is granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for the purposes described in these Terms and any applicable subscription agreement. Any use of Voonix’s intellectual property outside the scope of this licence is strictly prohibited.
19. Limitation of Liability — Aggregate Cap
To the maximum extent permitted by applicable law, Voonix’s total aggregate liability to the Client for all claims arising out of or in connection with these Terms or the use of the platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by the Client to Voonix in the twelve (12) months immediately preceding the event giving rise to the claim.
This cap applies regardless of the number of claims or the form of action. The existence of more than one claim shall not enlarge this limit.
20. Indemnification
The Client agrees to indemnify, defend, and hold harmless Voonix and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- the Client’s use of the platform in violation of these Terms;
- any data, content, or materials uploaded or submitted by the Client through the platform;
- any breach by the Client of applicable laws or third-party rights; or
- any claim by a third party arising from the Client’s use of the platform.
Voonix reserves the right to assume exclusive control of any matter subject to indemnification by the Client, and the Client agrees to cooperate fully with Voonix’s defence of such claims.
21. Confidentiality
Each party (the ‘Receiving Party’) agrees to keep confidential all non-public information disclosed by the other party (the ‘Disclosing Party’) in connection with the use of the platform, including but not limited to technical, commercial, or operational information, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (‘Confidential Information’).
The Receiving Party shall:
- not disclose Confidential Information to any third party without the prior written consent of the Disclosing Party;
- use Confidential Information solely for the purposes of performing its obligations or exercising its rights under these Terms; and
- apply at least the same degree of care to protect the Confidential Information as it uses for its own confidential information, and no less than reasonable care.
These obligations do not apply to information that: (a) is or becomes publicly available through no breach of this clause; (b) was already known to the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party; or (d) is required to be disclosed by law or court order, provided the Receiving Party gives prompt written notice to the Disclosing Party where lawfully permitted.
22. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond that party’s reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, epidemics or pandemics, government action, power or internet outages, or failure of third-party infrastructure or services (‘Force Majeure Event’).
The affected party shall: (a) promptly notify the other party of the Force Majeure Event and its expected duration; (b) use reasonable efforts to mitigate the impact; and (c) resume performance as soon as reasonably practicable. If a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate the affected services upon written notice without liability, subject to payment for services already rendered.
23. Refund and Cancellation Policy
All subscription fees are non-refundable once a billing period has commenced, except where required by applicable law. If the Client cancels their subscription in accordance with §13, access to the platform will continue until the end of the current paid billing period, after which no further charges will be applied.
Voonix reserves the right, in its sole discretion, to issue partial refunds on a case-by-case basis in exceptional circumstances, such as a material service failure attributable to Voonix. Such refunds, if granted, will be applied as account credit or returned via the original payment method.
Free trial periods are not eligible for refunds. Clients who have been charged following the expiry of a free trial due to failure to cancel in accordance with §17 may contact support@voonix.net within seven (7) days of the charge to request a review.
24. Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof (‘Dispute’), the parties agree to first attempt to resolve the Dispute through good-faith negotiation. Either party may initiate this process by delivering written notice to the other party describing the Dispute in reasonable detail.
If the Dispute is not resolved through negotiation within thirty (30) days of such notice (or such longer period as the parties may agree in writing), either party may then pursue resolution through the courts as set out in §8 (Governing Law).
Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary to protect its rights.
25. Third-Party Services and Integrations
The Voonix platform may integrate with or rely upon third-party services, platforms, APIs, or data sources, including affiliate networks, advertising platforms, and payment processors (collectively, ‘Third-Party Services’). Voonix does not control and is not responsible for the availability, accuracy, or performance of Third-Party Services.
Any disruption, change, or discontinuation of a Third-Party Service that affects the functionality of the Voonix platform shall not constitute a breach of these Terms or give rise to any refund or liability on the part of Voonix, provided Voonix uses reasonable efforts to notify affected clients and restore equivalent functionality where practicable.
The Client’s use of any Third-Party Service accessed through or in connection with the platform is subject to the terms and conditions of that third party.
26. Data Breach Notification
In the event that Voonix becomes aware of a personal data breach as defined under Article 4(12) of the GDPR that is likely to result in a risk to the rights and freedoms of individuals, Voonix shall:
- notify the relevant supervisory authority (Datatilsynet) without undue delay and, where feasible, within 72 hours of becoming aware of the breach, in accordance with Article 33 GDPR; and
- notify affected Clients without undue delay where the breach is likely to result in a high risk to the rights and freedoms of those individuals, in accordance with Article 34 GDPR.
Notifications will include, to the extent then known: a description of the nature of the breach; the categories and approximate number of individuals and records affected; the likely consequences of the breach; and the measures taken or proposed to address it.
Clients who act as data controllers in respect of personal data processed through the platform are responsible for notifying their own data subjects as required under applicable law.
27. Beta and Trial Features
From time to time, Voonix may make available features, tools, or functionality that are designated as ‘beta’, ‘preview’, ‘early access’, or similar (‘Beta Features’). Beta Features are provided on an experimental basis, without warranty of any kind, and may be modified, suspended, or discontinued at any time without notice.
Beta Features do not form part of the contracted service and are excluded from any service level commitments. Voonix accepts no liability for any loss or damage arising from the Client’s use of or reliance on Beta Features.
Voonix ApS · support@voonix.net · https://voonix.net
These Terms of Service should be reviewed by qualified legal counsel before publication.